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Law 25

Privacy policy

Last updated: October 23, 2026

This policy explains what personal information Drone Photo Québec collects, why, who it is shared with, how long it is kept and how to exercise your rights. It follows Québec's Act respecting the protection of personal information in the private sector (as amended by Law 25). If the French and English versions differ, the French version prevails.

1. Person in charge of personal information

Drone Photo Québec is operated by William Landry. The person in charge of the protection of personal information is William Landry, owner.

For any question or request: [email protected], phone: 1-450-694-1364.

2. Information we collect

  • Quote form: name, email, phone (optional), client type, chosen package, property or site address, preferred date, message and your consent choices.
  • Emails and calls: the content of what you send us.
  • Clients: business name, billing address, and invoice and payment history. We do not collect any credit card number.
  • Aerial images: the images show the target property or site. They may accidentally show vehicles, neighbouring properties or people.
  • Visit statistics: we measure traffic with Cloudflare Web Analytics. This tool does not use cookies and cannot identify you. It counts page views, the referring page, the country and the device type.

Cookies: the site uses no advertising or tracking cookies. Our host, Cloudflare, may set a technical cookie needed for site security.

3. Why we use this information

  • To answer your request and prepare your quote.
  • To plan the flight: check the airspace, weather and authorizations at the address given.
  • To deliver the images and issue the invoice.
  • To meet our legal obligations, including tax obligations.
  • To send you emails about our services, only if you checked the box for this purpose.

We collect only the information needed for these purposes. We never sell or rent personal information.

4. Consent

By checking the consent box on the form, you agree that we use your information for the purposes in section 3. You can withdraw your consent at any time by writing to [email protected]. Withdrawal may prevent us from completing your request.

5. People and companies that receive information

  • Cloudflare, Inc.: website hosting and visit statistics. Servers outside Québec, including in the United States.
  • Your email program: the form prepares an email that you send yourself to our address.
  • Google (Google Workspace): business email and file storage. Servers outside Québec.
  • NAV CANADA: when the flight is in controlled airspace, we send the flight location and time to obtain authorization. We do not send your name.
  • Accountant and tax authorities: billing information, when the law requires it.

Some of these providers store information outside Québec. Before sharing information with them, we check that it will receive adequate protection.

6. Retention

  • Request with no follow-up: 24 months after our last exchange, then deleted.
  • Client file and invoices: 6 years after the end of the fiscal year concerned, as required by tax law.
  • Images: 12 months after delivery, then deleted. For the Construction package: for the term of the agreement, plus 12 months.
  • Email consent: until you unsubscribe.

7. Security

The site uses an encrypted connection (HTTPS). Business accounts are protected by unique passwords and two-step verification. Only the owner has access to client information.

8. Your rights

You can ask for:

  • access to the information we hold about you;
  • correction of inaccurate or incomplete information;
  • deletion of your information, when the law allows it;
  • an end to the distribution of information or an image;
  • a copy of your information in a structured, commonly used technological format;
  • withdrawal of your consent.

Write to [email protected]. We answer in writing within 30 days. These requests are free.

9. Images and neighbours' privacy

We frame images on the target property or site. We avoid photographing recognizable people. If you see your property, vehicle or yourself in one of our images and want it blurred or removed, write to [email protected]. We handle the request within 10 business days.

10. Commercial emails

We send commercial emails only when Canada's Anti-Spam Legislation (CASL) allows it. Each email says who we are, how to reach us and how to unsubscribe. Unsubscribe requests are processed within 10 business days.

11. Confidentiality incidents

If a confidentiality incident presents a risk of serious injury, we notify the people concerned and the Commission d'accès à l'information. We keep a register of incidents.

12. Complaints

Write to [email protected] first. If you are not satisfied with our answer, you can file a complaint with the Commission d'accès à l'information du Québec: www.cai.gouv.qc.ca.

13. Changes

We publish any change on this page, with the update date.